DENPLAN & PRIVATE POLICY

Missed appointments are a considerable cost and unfair to other patients who have been waiting for an appointment.

• We require a minimum of 24 hours’ notice should you need to cancel or change an appointment. This can allow the appointment time to be used for another patient.

• If you cancel 3 appointments with less than 24 hours’ notice, you will be de-registered. (Exceptions may be made for extenuating circumstances).

• If you fail to attend 3 appointments in 12 months, you will be de-registered.